收件及退货政策

By purchasing products from this website you are agreeing to accept all parts of the following Terms of Use. Please do not use this website or buy products if you do not agree to the following terms.

关于送货：

急单请联系客服支付next day的额外运费。无法通知具体几点或哪天送货，请务必留人签收。以官网显示状态为准，如果错过送货请自行联系Royal mail预约改日再送。因顾客不取件，搬家或不约redelivery造成的退件重发，而产生的第二次运费5英镑需自理。若顾客未提供正确、完整的收件地址（含房间号，公寓名字或街道号）导致的派送失败，商家不承担由此产生的额外运费，以及由此导致的产品变质损失

Delivery：

Please ensure you provide correct address, we cannot estimate delivery date or time, if you miss the delivery, it is the customer's responsibility to arrange re-delivery.

关于退货：

如果遇到任何货物质量问题或发错商品，请在收到货物的当日拍照，发微信或邮件给我们会及时为您处理。非质量问题, 在不影响二次销售的前提下，必须在收到后三天内联系店家微信 hongfangziuk 商议退货, 退回运费需要自理。请注意：所有中成药及贴身使用的商品不享有退货政策。

Return policy:

HONG FANG ZI do accept returns of products in following situation provided you contact us on the same day of receiving your parcel:
· If item is damaged or defective.
· If wrong product is received.

We will not accept returns on items if the seal or packaging has been broken. Items such as plasters and herbal tablets can't be returned for hygiene reasons. 

For any other reason, please contact us within 3 days of receiving your order to arrange return, other than quality problem, the customer needs to pay for the return postage.

关于丢件：

请联系我们帮助查询，请顾客配合快递公司的索赔程序。

 

No Professional Medical Advice

All material provided on this website is for informational purposes only and is not a substitute for professional medical advice, diagnosis or treatment. Before using any products discussed within this website you should always consult with your doctor or other licensed healthcare professional.

Information provided on this website is not to be used for diagnosing a health problem, treating a disease nor prescribing medication. Information provided on product packaging is to be read carefully. Please consult your doctor or other professional healthcare providers regarding any specific questions about any medical matter.

 

Our products are not meant to cure or prevent any disease. You are responsible for the appropriateness of the products that you choose.

 

Shipping term:

Orders are shipped by Royalmail. On business days we ship all orders within 24 hrs.